Why does my order say it's been delivered when I haven't received it yet?Updated 3 months ago

If your order status shows that the package has been delivered, but you can't find it, it's possible that the carrier marked it delivered by mistake. Usually, carriers resolve such errors within a day or two. In the meantime, we suggest you check the surrounding areas, with your neighbors or your building manager.

If you're still unable to locate the package, please get in touch with us at [email protected].

Thank you.